Returns Policy
Due to the unique nature of our products results vary greatly from person to person and are dependent on a variety of conditions and the type of stains the user has. It may take a number of months to eradicate tough extrinsic stains. Therefore, we cannot refund purchases unless the product is defective.
However, The House of Mouth does offer a 30 day exchange back guarantee for all defective items provided that the product is returned in its original state which includes: the original tax invoice, all original packaging material, original manuals and instructions, vouchers, loyalty cards and any accessories that were supplied with the order. In no circumstances will partial returns be accepted.
Bleach trays and cases CANNOT and will not be refunded once the guard, tray or case has been placed in water, tampered, altered or removed from its original packaging. It’s the customer’s responsibility to initially pay for any return shipping costs. If after inspection, the product is deemed defective, the amount of the shipping cost may be partially or fully refunded on receipt of proof of the amount.
The refund will be limited to the cost of the item being returned to us via REGULAR mail only. If the item is sent to us via another method, such as express or registered post, a partial refund of only the actual regular mail cost will be refunded. Please note that during the PayPal Return Shipping Cost Promotion i.e until 31st July 2015 (see banner below) The House of Mouth will not be providing return postage refunds. Therefore, we strongly suggest taking advantage of PayPals current offer by clicking the promotional banner below or by visiting paypal.com.au/returns. All products eligible for manufacturer warranty claims must be taken up with the individual product manufacturer themselves. Retain your invoice for proof of purchase and contact the products manufacturer for further instructions on how to activate your claim.
If an item needs to be returned contact The House of Mouth first and describe the problem, awaiting further instructions.
Privacy Policy
The House of Mouth has a strict privacy policy. The House of Mouth will never disclose any customer's information to any third party. The House of Mouth may contact its customers via SMS, Email, Mail or by other methods through details provided by the customer at the time of purchase or enquiry. The House of Mouth customers have the option to opt out from being contacted by notifying The House of Mouth directly via E-Mail. (See our Contact Us web page). The House of Mouth site contains links to other organisations, businesses and their websites - in no way, case or form is The House of Mouth responsible for the content or privacy policies of these organisations and/or the associated websites.
TERMS & CONDITIONS
Our Terms and Conditions can also be downloaded by clicking here.
Terms and Conditions
The House of Mouth provides their services to you subject to the following conditions, which are collectively known as the Terms of Use. By accessing and browsing this web site you both accept and agree to be bound by these Terms of Use. If you do not agree to these Terms of Use, you are advised not to access nor use any products or services associated with The House of Mouth’s website or affiliations completely or part therefore of. In addition to the ‘Terms of Use’ stated below customers utilising The House of Mouth’s ‘Mobile Custom Fit Teeth Whitening Tray Service’ must also read and agree to the specific ‘Terms and Conditions’ associated with this service, which collectively constitute the ‘Terms of Use’ for the ‘Mobile Custom Fit Teeth Whitening Tray Service’.
The House of Mouth is an Australian registered business (ABN 504 317 171 92). Contact details are available in the ‘Contact Us’ page of this website. The House of Mouth reserves the right to alter and/or change these terms and conditions without prior notice and it is your sole responsibility to review these changes before using this website and/or associated products or services in the future. These changes will take effect from the time of posting. The Terms and Conditions were last updated on the 3rd July 2015.
Copyright
The House of Mouth web site and eBay Store/Listings design, text, logos, videos, button icons, images, audio clips, graphics and the selection and arrangement thereof, is Copyright (c) The House of Mouth, All Rights Reserved, or Copyright of the products manufacturer. Any use of the materials on The House of Mouth’s web site or eBay store, which includes the reproduction, modification, distribution, republishing, transmission or the display- without the prior written permission of The House of Mouth is strictly prohibited and considered a direct breach of the Copyright Policy. In such a case, legal action will be taken against any party who partake in such a breach.
Product Descriptions
The House of Mouth attempts to be as accurate as possible in the descriptions, images, graphics and videos of all products and services provided listed on our web or eBay stores. However, The House of Mouth does not warrant that product descriptions or other content on this site or eBay store are accurate, complete, reliable, current, or error-free.
Product Availability & Pricing
The House of Mouth attempts to make available all products and services listed or advertised on our web and eBay stores. However, availability cannot be guaranteed and The House of Mouth will not be liable for any products, which are not available at the time of order.
In the unfortunate event of a product being unavailable and it hasn't been previously listed as "out of stock" or otherwise, The House of Mouth will advise the customer as soon as possible.
All product prices include FREE standard parcel post delivery (without tracking) unless otherwise stated on our web or eBay stores. Registered, Express and International postage are available at additional costs. Prices are subject to change without notice including additional postage fees and charges not previously quoted or mentioned.
The House of Mouth reserves the right to refuse or cancel orders where there has been an error on the website, technical or otherwise, and the incorrect product price, description or other information has been displayed. The customer will be notified in due course if such a situation arises.
GST and Handling Fees
In direct accordance with eBay policies eBay listings are inclusive of GST, handling and/or other relevant charges unless otherwise indicated. Thus, the buyer will are deemed responsible for arranging full payment of the item charge(s) and associated delivery (if necessary) charge(s) before an item is processed and subsequently dispatched.
All website pricings are exclusive of GST. In order to itemise all customer accounts the GST component (10% of the product value excluding handling and/or shipping charges) are added either during website checkout or when PayPal payment is made.
Terms of Product Usage
Use of this web site is not meant to serve as a substitute for professional medical or dental advice. The House of Mouth strongly recommends utilizing the information provided on this site and its substituents in conjunction and in direct accordance with both your medical and dental physicians. It doesn't replace or serve as a sole source of professional indication, recommendation or information.
The House of Mouth doesn't manufacture any of the products listed on this web site, we are simply a reseller.
Please consult with your medical and dental physicians or health care practitioners regarding the use of any goods, products or information received from this web site before using or relying on them. Your medical and dental physicians or health care practitioner should address any and all medical questions, concerns and decisions regarding the possible treatment of any medical condition. In no way or form does the information provided by The House of Mouth replace any professional dental or medical advice.
The exact degree of effect of teeth whiteness will vary from consumer to consumer. Teeth Whitening is highly dependent on many factors and may or may not be affected by the structure of the teeth, the number of applications, the duration of time and the actual product, service or system utilised. The House of Mouth cannot and does not guarantee the results of any product or service it lists, supplies or mentions. Teeth Whitening may result in a blotchy appearance to the tooth surface and the whitening result may not be uniform giving the teeth a banded, blanched, speckled, striated or uneven appearance.
Whitening fades with time and any unexpected results may be reversible. Teeth whitening products will not whiten any existing dental work. This includes but is not limited to crowns, veneers, bridges, inlays, onlays, fillings. It is the user’s responsibility to check the ingredients of any products beforehand to ensure you are not allergic to any of the ingredients. Additional information regarding the ingredients of a specific product is available on request from The House of Mouth.
If you require medical attention call your medical and/or dental physician immediately or alternatively 000.
You shouldn't use any whitening product or service listed, advertised or otherwise mentioned on this site if: you are under 18 year of age, are currently pregnant or attempting to become pregnant, are lactating, have health problems, periodontal disease or gums that are in poor or in an unsatisfactory condition, overly sensitive teeth, wear braces or are currently in the active phases of orthodontic treatment, have decayed teeth, have had recent oral surgery, have exposed tooth root(s), have colitis or are currently experiencing jaw problems.
By placing an order through The House of Mouth you accept all the risks associated with the product and agree that The House of Mouth or the manufacturer of the product will not be liable for any unexpected results or complications that may arise as a result of the use of the product or service provided and/or rendered.
Lost Parcels & Additional Shipping Information
The House of Mouth processing and packing system ensures the accuracy of package, handling and initial dispatch. During parcel preparation, the customer's details will be recorded with tracking numbers (if applicable).
Once the parcel has been dispatched to Australia Post or The House of Mouth’s Personal Delivery Team (some Gold Coast Orders only) for shipment, you will be notified via email and/or SMS. Customers with orders that are to be delivered by the ‘Personal Delivery Team’ will be notified and will receive an approximate day and/or time of delivery, either by email and/or SMS.
The House of Mouth accepts no liability for lost packages, incorrect addresses supplied at checkout, failed postal outlet pickup return to sender or any other customer or Australia Post error except when the customer’s name has not been entered into the customer shipping database. If a parcel has not arrived within a reasonable time frame, it is the customer's responsibility to contact The House of Mouth directly.
The House of Mouth agrees to assist where possible and necessary after the claim has started. In the event of an incorrect address supplied during checkout, failed postal outlet pickup, return to sender or any other customer or Australia Post error The House of Mouth can arrange a resend of the original item via standard or regular eParcel post for a flat rate fee of $9.99. In the event of the original postage fee exceeding the $9.99 threshold the full original postage fee plus a $5 administration charge must be paid before the item is re-dispatched to Australia Post for re-delivery. This fee covers handling, additional postage costs and will provide tracking to prevent the issue from reoccurring.