We understand you may have many questions regarding this unique service so we have provided a comprehensive list of common questions relating to our 'Mobile Custom Fit Whitening Tray Service'.

 

If you require further information please Contact Us Today!

 

 

 

 

 

 

 

What is an impression?

A dental impression is used to provide an exact replica or imprint of the hard (teeth) and soft tissues (gums) of both your upper and lower jaws.  Two “horseshoe” shaped trays are used to load a specialised impression material (alginate) that is mixed with water to form a soft “play dough” consistency. One at a time, these trays are placed into your mouth and allowed to set. After approximately 30-60 seconds the alginate sets and the tray is removed from your mouth. The end result is an exact imprinted replica of your upper and law teeth. These impressions are then sent to our dental laboratory where your Custom Fit Teeth Whitening Trays are fabricated.

 

Can anyone utilise your Mobile Custom Fit Teeth Whitening Tray Service?

Yes, well almost. Dental Impressions are utilised in dentistry for a wide variety of purposes. However, for those who have a strong gag reflex we suggest taking advantage of our Complete Home Teeth Whitening Kit. For all clients who are considering this service we always suggest that you have had a recent and/or are up to date with your regular dental examination and clean appointments.

 

How long does it take?

The procedure itself is very simple and takes only about 15 minutes for both impressions (upper and lower). The time allocated for your appointment is slightly longer so we can discuss and run through procedural instructions, show you how to use your whitening kit and trays and answer any questions you may have.

 

How is a 'Custom Fit Tray' different from a 'Thermoforming (Boil and Bite) Tray'?

A Custom Fit Tray is an individualised and customised imprint of your teeth. The end result is two seamlessly fitting whitening trays (upper and lower) that exactly replicate your individual mouth. A Thermoforming Bleach Tray requires a plastic tray to be heated in boiling water than adapted, using your fingers, to your teeth. Although Thermoforming Trays are a great alternative to visiting the dentist they simply do not fit and adapt to your teeth as well as Custom Fit Tray. Clients often find that bleach may leak out of their Thermoforming Bleach Trays if they are not adequately adapted to their teeth therefore, causing soft tissue irritation and sensitivity.

 

Is your service the same as what my local dentist offers?

Yes. We use the exact same professional products and processes utilised within private dental practices. We source all of our high quality dental products directly from the same professional Dental Suppliers. The only difference is we conveniently come to you and you pay a fraction of the price offered at many dental practices. Simple!

 

What bleaching gel is included in my kit?

Its your choice! We allow clients to choose between two professional dental grade formulations and their successive concentrations:

 

1. Poladay: 3% or 6% Hydrogen Peroxide

2. Polanight: 10%, 16% or 18% Carbamide Peroxide

 

We source all of our genuine bleaching products from authentic professional dental suppliers. Many of which are only available to licensed and verified dental practitioners. You can read more about Poladay and Polanight by clicking their respective links.

 

I am a gagger, is this best option for me?

We understand that people who gag may not feel comfortable having dental impressions taken. For this reason, for those concerned about their gag reflex we recommend purchasing one of our Complete Home Teeth Whitening Kits. These kits include 3x Thermoforming Whitening Trays.

 

Are your staff appropriately trained?

Yes. Unlike many of our competitors our staff have vast experience or training in the dental industry. Many of our staff are currently employed as or have worked as dental nurses or registered dental practitioners.

 

What happens after you have taken my impressions?

Your impressions will be sent away to our dental laboratory where your Custom Fit Trays will be fabricated. This process usually takes up to about 5 business days. Once your Custom Fit Trays have been fabricated they will be immediately dispatched to Australia Post and sent you via Express Post.

 

What happens if I loose or damage my Custom Fit Trays?

If you still have your bleaching models (imprints of your teeth) we can arrange to re-fabricate a new set of Custom Fit Trays. You will need to post your bleaching models to us and your Custom Fit Trays will be fabricated in our dental laboratory for a small fee. Please note that on receiving your bleaching models if they are deemed to be in an unsatisfactory condition to re-fabricate your Custom Fit Trays a new impression appointment at standard pricing will be required.

 

If you have lost or damaged both your bleaching models and Custom Fit Trays you will need to have new impressions re-taken – simply make a appointment via our online booking system today.

 

Is your product genuine Pola?

Yes! Unlike our competitors, we authentically source and stock genuine Pola bleaching products directly from the manufacturer. Our suppliers only allow verified and registered dental practitioners to order this product. Many competitors obtain this product through alternate or untrusted routes.

 

There are a lot of businesses offering teeth whitening treatment how is 'The House of Mouth' different?

The House of Mouth is strictly based on a service modality centralised around professionalism and integrity. We only offer professional grade and authentically sourced products from genuine dental suppliers. Our staff our experienced and adequately trained and are currently working in or have worked within the industry either professionally or as auxiliaries. We simply wish to offer a revolutionary service, which is convenient, affordable and superior to our competitors. For this reason, we have 1000’s of satisfied customers and can boast a 100% eBay Feedback rating.

 

Do you accommodate for large groups?

Yes. This service is perfect for weddings, school formals or other events. We are more than happy to accommodate for larger group bookings. Simply contact us with your requirements for more information.

 

Should I choose Poladay or Polanight?

We offer the choice between two formulations and a variety of concentrations to suit everybodies needs. See our ‘Which Product Should I Choose?’ page to assist in determining which product is best for you. Should you require any additional advice please do not hesitate to contact us.

 

How long will it take to get my Custom Fit Teeth Whitening Trays?

After your impression appointment it will take up to 5 business days to fabricate your Custom Fit Dental Trays in our Dental Laboratory. Your Custom Fit Trays will be dispatched to Australia Post and express posted to you shortly after.

 

How do I know that you appropriate infection control is maintained?

The House of Mouth strictly upholds and maintains appropriate infection control policies and procedures. Our appropriately trained and experienced staff utilise appropriate dental grade sanitation and disposal products and practices.

 

 

 

 

 

How do I make an appointment?

Its simple! Please visit our ‘Book Online’ page and follow the simple instructions on making an appointment.

 

How do I make an appointment for more than one person?

In our Online Booking System Ssimply choose the appropriate appointment type which corresponds to the number of people you wish to book for. View our ‘Book Online’ page for more detailed information.

 

What is your cancellation and refund policy?

Please view our ‘Terms and Conditions’ page for policy information relating to our Mobile Custom Fit Teeth Whitening Tray Service.

 

What suburbs do you service?

At present we conveniently service Gold and Tweed Coasts. We are currently working on and designing our services to expand to Brisbane and Northern NSW. See our ‘Service Areas’ page for more info.

 

What happens if I need to reschedule an appointment?

Please contact us immediately via email or phone should you wish to reschedule your appointment.

 

Please note in direct accordance to our ‘Rescheduling and Cancellation Policy’ – we require a minimum 24hrs notice for any appointment rescheduling. We cannot guarantee your alternate appointment time will be available and is strictly dependant upon availability. Rescheduled appointments made within the 24hr window will forfeiture the appointment deposit. Please see our Terms and Conditions for further information.

 

When do I have to make payment?

Due to the unique nature of our service we require a $50 deposit (per person) paid at time of booking for all appointments. The remainder is paid on the day of your appointment via Cash, Credit or Debit Card.

 

What happens if some of the people in my scheduled group appointment time can no longer make it?

Due to the unique nature and respect for our clients, if one or more clients cannot attend the scheduled group appointment decisions we cannot simply offer a complimentary reschedule for those who cannot attend.  Please note that our ‘Rescheduling and Cancellation Policy’ within our 'Terms and Conditions' bind each individual client scheduled within a group appointment.

 

How long will my appointment take?

Each appointment scheduled takes approximately 45minutes. The impression procedure itself is very simple and takes only about 15 minutes for both impressions (upper and lower). The time allocated for your appointment is slightly longer so we can discuss and run through procedural instructions, show you how to use your whitening kits and trays and answer any questions you may have.

 

How do I know my appointment is confirmed?

You will receive an email confirmation usually within 24hrs verifying your appointment once you have scheduled your appointment via our online booking system.

 

What happens after I've made an appointment online?

After scheduling your appointment you will receive an additional email verifying your appointment. You will also receive an email containing a ‘New Client’ and ‘Consent Form’. We ask that you complete this form and email it back to us prior to your appointment. This will ensure your appointment will run as smoothly and efficiently as possible.